Customer and User Experience

Customer and User Experience

We help brands to drive the right customer experience through multiple devices, and we can model the user voyage through the app. Getting the user experience right is critical for any app.

User centred requirements

We will take you through our business requirements gathering process, which is focused on gathering user stories and functional requirements early in the process. We use Axure to build mobile click dummies to trap functionality and annotate use case requirements.

Early user testing

Rather than gathering requirements in isolation we find it better to gather them using a mocked up user interface, this creates a downloadable click dummy that can be used on multiple devices.


We will use best practice and feedback from user testing to build you a most compelling solution. An app only succeeds if it creates the right first impression – we've got to get it right in the first 10 seconds.